The Nigeria Customs Service, Federal Operations Unit, Zone A Ikeja, on Tuesday, held a reputation management workshop to strengthen professionalism, stakeholder relations and public confidence among its officers.
In a statement on Wednesday, the Customs Area Controller in charge of the unit, while speaking during the training, stressed the importance of reputation in modern public service.
“Public trust stands as our most precious asset. Reputation is far more than a personal virtue; it forms the bedrock of our institution’s integrity, effectiveness and long-term success,” Aliyu said.
Aliyu noted that officers operate under intense public scrutiny and must demonstrate professionalism at all times.
“A single act of misconduct, poor stakeholder engagement or insensitive public communication could erode years of institutional goodwill, while consistent transparency and responsiveness would strengthen public confidence,” he said.
The CAC highlighted recent improvements in the Service’s integrity ratings, citing recognition from Transparency International assessments, noting that to sustain the progress requires continuous training, ethical discipline and proactive stakeholder engagement.
Aliyu noted that reputation management would remain central to capacity-building efforts and urged participants to internalise the lessons from the workshop and serve as ambassadors of trust within and outside the service.
Source: NGGOSSIPS.
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