Light Nwobodo
Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Muhammed Airport Terminal 2 (MMA2), has reinforced its commitment to improving passenger experience by training its customer-facing staff on autism awareness, care, and inclusive service delivery.
The training was facilitated by Cradle Lounge Special Needs Initiative and led by Solape Azazi, WHO CST Master Trainer.
The training is aimed at equipping frontline airport personnel with the knowledge, sensitivity, and practical skills required to effectively support passengers on the autism spectrum and their families. It focused on understanding autism fundamentals and concepts, identifying signs of sensory overload or distress, demonstrating effective communication strategies, and encouraging teamwork that prioritises compassion, dignity, and understanding for every traveler.
Speaking on the initiative, Kola Bamigboye, Ag.COO and Head of Space and Premises Management of Bi-Courtney Aviation Services Limited noted that the program aligns with the organisation’s vision of making MMA2 a truly inclusive airport terminal where every passenger—regardless of ability—can travel with comfort, confidence, and respect.
“Air travel can be particularly overwhelming for individuals on the autism spectrum due to noise, crowds, and multiple sensory triggers within the airport environment. By empowering our customer-facing teams with the right training, we are strengthening our commitment to ensuring that all passengers enjoy a seamless and supportive experience.”
Also commenting on the significance of the training, the Head of Human Resources and Administration, Feyikemi Fadeyibi, emphasised the role of workforce development in driving service excellence.
“At Bi-Courtney Aviation Services Limited, we recognise that our people are at the heart of the passenger experience. Continuous training and capacity building are essential to ensure that our workforce is not only professionally competent but also empathetic and responsive to the diverse needs of the traveling public. Customer care is one of our core values, and our culture, driven by a strong sense of family, compels us to treat every passenger with dignity, patience, and understanding. This Autism Sensitisation Training strengthens our culture of inclusion and equips our staff with the confidence and skills to provide respectful, informed, and compassionate support to every passenger.”
In her remarks, Solape Azazi emphasised the significance of the initiative.
“The Autism Sensitisation training happening today is crucial for creating a supportive environment, ensuring understanding and dignity for every traveler with autism. Autism, unlike other neurodevelopmental conditions, does not have a physical marker and so most individuals with autism are not easily identified except there is a recognised behaviour indicating sensory overload or discomfort experienced by a traveller. The objectives of the training are to understand autism fundamentals and concepts, identify signs of distress, and demonstrate effective communication, while encouraging teamwork that prioritises compassion and understanding for everyone.”
The interactive session provided practical tools for empathy-driven engagement, de-escalation techniques, and collaboration with families and caregivers. It also reinforced a culture of awareness and inclusion across the airport community.
This initiative forms part of BASL’s continuous drive to improve operational standards and passenger satisfaction at MMA2, positioning the terminal as a leader in inclusive and accessible service delivery within Nigeria’s aviation sector.
Bi-Courtney Aviation Services Limited remains dedicated to setting new benchmarks in customer service excellence, accessibility, and innovation.
News channels won't show you this video
